There are a number of way that you can provide us with feedback

General; if you wish to comment on general aspects of the service: office, staff, newsletter, business support and website

Service; more in depth feedback on the service: first impressions, contact with staff, information, service etc.

Impact; feedback on the impact of the service that Creative Launchpad has provided: situation before, support provided, situation after, case study of support.

Please click the appropriate link to give your feedback.

Creative Launchpad takes feedback very seriously and is continually exploring ways of improving the services it provides. Our commitment to various quality standards gives an indication of the level of importance that we put on feedback and continuous improvement.

Creative Launchpad recognises that they can only achieve their overall aims of developing the creative industries by working in partnership with their contacts.

With the expansion of Creative Launchpad they have announced a new Client Focus Initiative. The aim is to be more responsive to the client by listening more to what they have to say and acting to improve services. Creative Launchpad has appointed one of its senior managers as a Client Champion to take on the role of facilitating this initiative.

The role is to build on the existing practices we have for listening to clients and to develop new strategies that will aid the communication process. Whilst we work within a legislative and financial framework, we realise how important it will be to take account of your views during future planning.

How does Creative Launchpad gather feedback?

Creative Launchpad has always aimed to provide its customers with a high quality service and actively encourages feedback from you in a number of different ways:

• By our staff talking to you locally either when you drop into a Business Centre at the Custard Factory, or attend an Outreach Office
  
• By talking to you if you attend an event that we are present at;
  
• By talking to Partner Organisations who represent a high proportion of you; and,
  
• By listening to your feedback - this is how we learn if we have made a mistake and improve our services accordingly.

There are a number of way that you can provide us with feedback

General; if you wish to comment on general aspects of the service: office, staff, newsletter, business support and website

Service; more in depth feedback on the service: first impressions, contact with staff, information, service etc.

Impact; feedback on the impact of the service that Creative Launchpad has provided: situation before, support provided, situation after, case study of support.

Please click the appropriate link to give your feedback.

All forms are online and submitted automatically. You do not have to disclose your identity.